48-Hour Money-Back Guarantee
We believe in the quality of our infrastructure. If you're not absolutely thrilled with your server's performance, ping, or features in the first 48 hours, we'll give you your money back. No questions asked.
The Refund Process
- 1Deploy a server and test the performance.
- 2Not happy? Open a ticket within 48 hours.
- 3We process your full refund immediately.
Why we offer this guarantee
We know that choosing a hosting provider is a big decision for your community. We want you to test our network edge, our custom panel, and our DDoS protection completely risk-free.
No Hidden Clauses
There are no usage limits or hidden clauses to qualify. If it's within 48 hours and you want a refund, you get it.
Instant Processing
Once you request the refund via a support ticket, our billing team will process the cancellation and refund immediately.
Credit or Original Payment
You can choose to receive the refund as Torchbyte account credit for future use, or back to your original payment method (PayPal/Card).
Test Everything
Upload your plugins, invite your players, test the ping. Put our servers through the ultimate test under real load.
Frequently Asked Questions
What does 'No questions asked' really mean?
It means exactly that. You don't have to prove that the server was lagging, or write a long essay explaining why you are leaving. If you want your money back within the 48-hour window, you get it.
How long does it take for the money to appear in my bank account?
Torchbyte processes the refund on our end immediately. Depending on your bank or PayPal, it usually takes between 1 to 5 business days for the funds to reflect in your balance.
Are Dedicated Bare-Metal servers included?
Our 48-hour money-back guarantee applies strictly to our virtualized services (Game Hosting and VPS). Dedicated bare-metal servers require manual hardware allocation and are generally non-refundable unless specified otherwise in our Terms of Service.
Can I use the guarantee multiple times?
The guarantee is designed to let new clients test our platform risk-free. Abuse of the refund system (e.g., repeatedly buying and refunding servers) is not permitted and will result in an account ban.
How do I request a refund?
Simply log into your client area, navigate to Support Tickets, and open a Billing ticket requesting a refund for your recently purchased service.
Ready to test the best network?
Deploy your server today completely risk-free. Your community deserves the best.