Quick summary: Over the last 2 days we experienced issues after NeoProtect services were discontinued. On 31 October 2025 at 20:00 (EET), we enabled a temporary protection setup via a GRE tunnel, which may increase ping. We are moving to a permanent, redundant filtering solution and will compensate affected customers after stabilization.
Torchbyte DDoS protection update: we want to be direct and clear. Following the unexpected end of NeoProtect services, we applied a temporary filtering measure using a GRE tunnel (31 October 2025, 20:00). This protects our infrastructure but can add some latency, visible as higher ping in games and on servers. Meanwhile, we are evaluating alternative providers as well as a custom approach to maintain the reliability you expect from torchbyte.
Why this Torchbyte DDoS protection update matters
Trust is built through clear communication. As soon as the first instability appeared, we started investigations and activated continuity measures. This post documents the current state and outlines the next steps toward a stronger setup.
What we have done so far (temporary GRE tunnel)
- Temporary filtering activated: traffic is routed via a GRE tunnel to an interim scrubbing center.
- Expected impact: moderate latency increase (ping), with possible variation at peak hours.
- Ongoing monitoring: we track PPS/bitrate graphs and probe responses to fine-tune mitigation thresholds.
Our plan: Torchbyte DDoS protection update toward a permanent, redundant solution
We are in discussions with several DDoS scrubbing providers and are also evaluating a custom design that combines edge filtering, anycast with regional scrubbing, and automatic failover. The goal is a dual-layer protection architecture so that if one provider has issues, we can switch without noticeable interruption.
What this means for you during the migration
- Protected stability: volumetric and L3/L4 attacks are absorbed by the temporary filtering path.
- Temporarily higher ping: this is normal for GRE-tunneled routes; we will keep optimizing paths and parameters.
- Compensation after stabilization: once the permanent solution is live and metrics settle, we will compensate all affected customers proportionally.
FAQ (Torchbyte DDoS protection update)
My ping is higher. Is that expected?
Yes. The GRE tunnel adds a few milliseconds. We are shortening routes and tuning mitigation continuously.
When will the permanent solution be finished?
Quality first. We will announce publicly as soon as selection and testing are complete, then activate redundancy.
Will I receive compensation?
Yes. After the permanent fix, we will calculate and apply compensation based on the measured impact.
Follow updates and contact us
For real-time updates, check our status page and the blog. If you have open tickets, our support team continues to respond via the contact form and your client account.
Thank you for your patience and feedback. torchbyte remains committed to performance, transparency, and prompt support.
